Customers subscribe to the Durham GreenToGo reusables service using the Greentogo app. The subscription is $30-$40/year and allows users to check out 1-3 containers at a time from participating restaurants. When a reusables container is checked out using the app, a restaurant unique QR code is scanned. This allows GreenToGo to track containers. Users can then return containers to any participating restaurant or any public return station in the city of Durham. Return stations are locked, pest proof structures that are designed with the local health department.
GreenToGo picks up dirty containers from the drop-off stations twice per week by bike. Containers are then washed and sanitized in commercial dishwashers that meet health code standards and returned to participating restaurants. Operators can call for a pick up or drop off and ask for specific delivery times.
Restaurants pay $500/year to participate. This includes all the GreenToGo containers the restaurant can use, a return station, and free PR, including promotions at GreenToGo events and tags on social media.
In designing reusables systems outside of Durham, ReCirculation can connect reusables systems to off-site dishwashing facilities or help to establish dishwashing facilities in house. The current system needs to be staffed, but GreenToGo is working to design other solutions such as grab and go.